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Handcrafted in India • Free Shipping on Orders Above ₹1499 • Museum-Grade Framing

Quality Assurance & Returns

Returns & Replacement Policy

Damage Replacement & Resolution

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Personalized / Made-To-Order Products

Every item ordered from MyXposure is individually crafted with customer-submitted photographs, custom names, and dates. Because bespoke pieces cannot be restocked or reused, orders cannot be cancelled or returned for buyer remorse once physical crafting or digital proofing has begun.

1. Damage Replacement & Resolution

We stand firmly behind the craftsmanship of every frame and artwork piece we produce. If your order arrives damaged, defective, or incorrectly produced, we will review the issue and, where approved, provide an appropriate resolution such as a replacement or reprint at no additional product cost.

  • Transit Damage: Broken acrylic glass, bent frame corner, damaged poster, chipped edges, or other significant damage caused during delivery.
  • Manufacturing or Print Defects: Significant misprints, incorrect dimensions compared to the order, or other substantial production defects.
  • Incorrect Item Received: You received someone else's order or a product with customization that does not match the order placed.

2. How to Request a Replacement

To process your replacement request smoothly, please follow these steps:

  1. Take clear photos and ideally a brief unboxing video showing the outer shipping label, damaged outer packaging, and product issue.
  2. Contact our support team within 48 hours of receiving the package via WhatsApp at +91 82087 66261 or email myxposure24@gmail.com.
  3. Provide your Order Number (e.g., MXP-123456) and clearly describe the issue.
  4. Our quality inspection team will review the submitted information and supporting evidence. If the claim is approved, we will communicate the applicable replacement or resolution process.

3. Cancellations & Modifications

  • Within 2 Hours of Order: You may request photo changes or cancellation with a full refund before our design artists start processing your file.
  • After Artwork Has Begun: Cancellation is not permitted, but our team may be able to accommodate photo swaps if communicated promptly via WhatsApp and production has not progressed too far.

4. Refunds Timeline & Mode

Where a refund is approved by our management team, such as in cases involving non-delivery due to carrier failure or circumstances where the ordered product cannot be fulfilled:

  • Refunds are credited back to the original payment source (UPI, Debit Card, Credit Card, or Net Banking) via Razorpay.
  • Razorpay refund processing typically reflects in your bank account within 5 to 7 business days, depending on standard banking and payment-provider processing times.