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🎁 Free shipping on orders above ₹1499  |  Custom-made with love, shipped across India

Returns, Replacements & Refund Policy

Last updated: September 2026 • Fair and transparent policies for custom-crafted products

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Personalized / Made-To-Order Products

Every item ordered from MyXposure is individually customized with customer-provided photographs, names, and personal dates. Because custom products cannot be restocked or resold, orders cannot be cancelled or returned for a change of mind once manufacturing or digital artwork creation has commenced.

1. 100% Free Replacement Guarantee

We stand firmly behind the craftsmanship of every frame and artwork piece we produce. If your order arrives in any of the following conditions, we provide an immediate, 100% free reprint and replacement at no additional cost:

  • Transit Damage: Broken acrylic glass, bent frame corner, damaged poster, or chipped edges during delivery.
  • Manufacturing or Print Defects: Severe misprints, incorrect dimensions compared to order, or severe color banding.
  • Incorrect Item Received: You received someone else's order or incorrect customization contrary to what was ordered.

2. How to Request a Replacement

To process your replacement smoothly, please follow these steps:

  1. Take clear photos and ideally a brief unboxing video showing the outer shipping label, damaged outer packaging, and product flaw.
  2. Contact our support team within 48 hours of receiving the package via WhatsApp at +91 XXXXXXXXXX or email hello@myxposure.in.
  3. Provide your Order Number (e.g., MXP-123456) and describe the issue.
  4. Our quality inspection team will verify the damage within 24 hours and dispatch a brand-new replacement under priority shipping.

3. Cancellations & Modifications

  • Within 2 Hours of Order: You may request photo changes or cancellation with a full refund before our design artists start processing your file.
  • After Artwork has Begun: Cancellation is not permitted, but our team can accommodate photo swaps if communicated promptly via WhatsApp.

4. Refunds Timeline & Mode

Where a refund is approved by our management team (such as non-delivery due to carrier failure or out-of-stock frame materials):

  • Refunds are credited back to the original source account (UPI, Debit Card, Credit Card, Net Banking) via Razorpay.
  • Razorpay refund processing typically reflects in your bank account within 5 to 7 business days as per standard banking cycles.